terms & conditions
Winchester City Penguins lessons terms and conditions
ONE
New enrolments
Temporary reservations for new members can be made for a limited, agreed period. Places are only secured when a completed membership form, medical form and full payment has been received.
TWO
Re-enrolments
Existing learn to swim members are offered a place in a class for the following term two 2 weeks before the end of the current term. An invoice is sent by email. If payment is not received by the due date the position will be deemed vacant and offered to another applicant. If you do not wish to re-enrol, we kindly ask that you notify the lessons team by using our contact form and selecting All Lessons Enquiries as soon as possible. Please see cancellation policy below.
THREE
Request for changes
If you wish to change either the day or time of a class please for regular lesson bookings or for holiday course/workshop bookings, please use our contact form and select All Lessons Enquiries. We make every effort to accommodate requests for changes, however it is dependent upon the availability of vacancies and no guarantee can be given. Please note that memberships and lessons are not transferable to other people/family members and cannot be converted to other products or services.
FOUR
Payments
We request that all payments for lessons be made via DD. If for any reason this is not possible, please contact our finance team using our contact form selecting All Finance Enquiries.
FIVE
Cancellations
When you cancel: Termly or holiday course bookings can only be cancelled if written notification is received no later than seven days prior to the commencement of the course. Cancellations received after seven days but prior to the commencement of the course will receive a refund less a £20 administration fee. Once a course has started, requests for a cancellation will not be eligible to any refund. Any exceptions to the above terms will be at the sole discretion of the WCPSC Management Team./p>
If you wish to request a change to, or cancel, a booking you should send written notification to:
The Lessons Team via the contact form selecting Lessons for any cancellation/request regarding termly lessons or intensive holiday courses and learn-to-swim workshops.
When we cancel:
In the event of lesson cancellations that are beyond our control, neither refunds or credits will be given. An example of this is bad weather meaning roads are closed or unsafe, a problem with the pool water or a fire alarm going off in the pool building. We will announce pool closures via email as soon as possible, and may send text notification in exceptional circumstances.
SIX
Credits and refunds
All credits/refunds are discretionary and will only be considered for students who have incurred the following:
- Major illnesses
- Hospitalisation
- Relocation
Credits/refunds will not be granted for absences due to going away on holiday, exams or clashes with other activities, including for lessons during half term and school holiday periods. Make-up or replacement lessons are not offered when a session is missed. Credits/refunds for medical reasons will require a medical certificate. An administration fee of £20 will be deducted from all refunds/credits.
SEVEN
Hygiene and safety
All students who are not toilet trained must wear tight-fitting waterproof pants and approved swimming nappies whilst in the pool. All students in stage 2 classes and above should wear a swim cap and goggles. If your child has been unwell or is suffering from a stomach upset we advise you not to bring your child along for their lesson. Here is a list of things your child should do before their lesson:
- Go to the toilet
- Blow their nose
- Tie back long hair
- Make sure they have a shower
- Bring along any relevant medication, if your child suffers from asthma.
EIGHT
Teachers and Timetable Changes
WCPSC reserve the right to cancel or change classes and instructors if the need arises. We endeavour to provide you with the most consistent experience as possible; however there are occasions when session and teacher changes are required.
NINE
Parental supervision
It is the condition of entry that all children aged 9 years and younger must be accompanied by a parent or guardian whilst attending their swimming lessons. Children will not be accepted into lessons if a parent or guardian is absent. Children must be collected from poolside by the parent or a guardian over the age of 16 at the conclusion of every lesson. If, in exceptional circumstances, a parent / guardian is required to support their child in the water and they are not a club member, they participate at their own risk.
TEN
Photographic and video images
Parents or guardians may not take photographs or video footage of a child or children whilst they are attending lessons without the consent of the WCSPC lessons supervisor, the facility management and of all other parents or guardians whose children are in the same class. Any photographic or video footage taken by WCPSC staff will only be used for in house for training purposes or club promotions and the procedure will be in line with ASA Photographic Guidance Policy.
ELEVEN
Medical Conditions
Please inform us of any medical considerations that a child has. If a child has a disability and requires additional support please let us know so that we can help.
TWELVE
Privacy statement
The personal information collected by WCPSC is used to provide contact information for WCPSC learn teachers and administration staff. Information such as medical details is required to assist in accommodating the individual’s needs and abilities. All personal information is keep in accordance with the Information Privacy Act.