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1. New enrolments

Temporary reservations for new members can be made for a limited, agreed period. Places are only secured when a completed membership form, medical form and full payment has been received.

 

2. Re-enrolments

Existing learn to swim members are offered a place in a class for the following term, 2 weeks before the end of the current term.  An invoice is sent by email which is payable by DD termly in advance.    If payment is not received by the due date the position will be deemed vacant and offered to another swimmer on the waiting list.

If you do not wish to re-enrol, we kindly ask that you notify the lessons team at This email address is being protected from spambots. You need JavaScript enabled to view it.  as soon as possible

 

3. Request for changes

If you wish to change either the day or time of a class please ask by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.   We make every effort to accommodate requests for changes, however it is dependent upon the availability of vacancies and no guarantee can be given. Please note that memberships and lessons are not transferable to other people/family members and cannot be converted to other products or services.

 

4. Payments

We request that payments are made on line via DD.   If for any reason this is not possible please contact Vicky on This email address is being protected from spambots. You need JavaScript enabled to view it. .  

 

5. Cancellations

When you cancel: Bookings can only be cancelled if written notification is received by email to This email address is being protected from spambots. You need JavaScript enabled to view it. no later than seven days prior to the commencement of the course.  Cancellations received after seven days but prior to the commencement of the course will receive a refund less a £20 administration fee.  All terms and conditions of membership are binding once the course commences and no refund will be due unless a replacement swimmer can be found to take the place.

When we cancel: In the event of lesson cancellations that are beyond our control neither refunds or credits will be given. An example of this is bad weather meaning roads are closed or unsafe, a problem with the pool water or a fire alarm going off in the pool building. We will announce pool closures via email or on the club website as soon as possible.

            

6. Credits/refunds

All credits/refunds are discretionary and will only be considered for swimming members who have incurred the following:

  • Major illnesses
  • Hospitalisation
  • Relocation

Credits/refunds will not be granted for absences due to going away on holiday, exams or clashes with other activities.                                                                         Make-up or replacement lessons are not offered when a session is missed.                                                                                                                                     Credits/refunds for medical reasons will require a medical certificate.                                                                                                                                           An administration fee of £20 will be deducted from all refunds/credits.

 

7. Hygiene/safety

All swimmers who are not toilet trained must wear tight-fitting waterproof pants and approved swimming nappies whilst in the pool.                                                     All swimmers in stage 2 classes and above should wear a swim cap and googles.                                                                                                                           If your child has been unwell or is suffering from a stomach upset we advise you not to bring your child along for their lesson.                                                          

Here is a list of things your child should do before their lesson:

  • Go to the toilet
  • Blow their nose
  • Tie back long hair
  • Put on a swim hat
  • Make sure they have a shower
  • Bring along any relevant medication, if your child suffers from asthma.

 

8. Teachers and timetable changes

WCPSC reserve the right to cancel or change classes and instructors if the need arises. We endeavour to provide you with the most consistent experience as possible; however there are occasions when session and teacher changes are required.

 

9. Parental supervision

It is the condition of entry that all children aged 9 years and younger must be accompanied by a parent or guardian whilst attending their swimming lessons. Children will not be accepted into lessons if a parent or guardian is absent. Children must be collected from poolside by the parent or a guardian over the age of 16 at the conclusion of every lesson.

 

10. Photographic and video images

Parents or guardians may not take photographs or video footage of a child or children whilst they are attending lessons without the consent of the WCSPC lessons supervisor, the facility management and of all other parents or guardians whose children are in the same class.

Any photographic or video footage taken by WCPSC staff will only be used for in house for training purposes or club promotions and the procedure will be in line with ASA Photographic Guidance Policy.

 

11. Medical Conditions

Please inform us of any medical considerations that a child has. Medical information is recorded on class registers so the teacher is aware.  If a child has a disability and requires additional support let us know so that we can help.

 

12. Privacy statement

The personal information collected by WCPSC is used to provide contact information for WCPSC teachers and administration staff. Information such as medical details is required to assist in accommodating the individual’s needs and abilities. All personal information is keep in accordance with the Information Privacy Act.

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